Although you never know when an accident may occur, you can know what to do after it happens. Lexus Certified Collision Centers can help you through this stressful time by putting you at ease about the repair of your Lexus vehicle. Our Lexus Certified Collision Center Staff are uniquely qualified to make sure your experience is worthy of the vehicle itself. We ensure you get the answers you need and get your vehicle back as quickly as possible.
Q: What is the difference between a Lexus Certified Collision Center and other body shops?
A: Lexus Certified Collision Centers demonstrate a commitment to excellence in collision repair professionalism, repair quality and customer satisfaction by meeting Lexus’ industry leading standards for certification. Key standards include: A third party customer service monitoring system to ensure your repair experience is exceptional, Lexus-trained managers and technicians who have the knowledge and expertise to repair your Lexus right, and repair facilities that are equipped with the right tools and equipment.
Q: What is the advantage of state-of-the-art tools and equipment?
A: Lexus Certified Collision Centers are equipped with the latest repair equipment and tools that enable our certified technicians to adhere to Lexus recommended repair procedures.
Q: Aren’t all collision repair technicians trained?
A: All repair technicians are not equally trained. Just as there are various levels of training and expertise in most professions, collision repair technicians can achieve the pinnacle of professional training by becoming Lexus Certified. Lexus Certified Technicians complete hours of hands-on training and must pass rigorous exams through both Lexus and the National Institute for Automotive Service Excellence (ASE) to achieve and maintain their certification. By providing you with the highest quality collision repair and when using only Lexus Genuine Parts in the repair of your vehicle, your satisfaction is guaranteed.
Q: Why would I want to use Lexus Genuine Parts – aren’t all collision parts pretty much the same?
A: Lexus Genuine Parts are designed to meet defined quality, safety and appearance specifications that may not be replicated on imitation parts. Because of this, Lexus does not support or recommend the use of imitation parts. Lexus vehicle factory warranties transfer when Lexus Genuine Parts are utilized in the repair process. Protect yourself and the value of your vehicle by insisting on Lexus Genuine Parts.